Delivery & Returns

Delivery times

In mainland France, Colissimo orders are delivered between 2 and 5 working days . This may take a little longer during strikes or holiday periods (such as Christmas) 🎄
In Europe and internationally, it will depend on the destination country. We send packages within 2 working days (maximum), but delivery may take between 7 and 10 working days (or more) .

In any case, you will receive a shipping confirmation email with the tracking number and a link that will allow you to see the delivery progress live.

Rates and shipping methods - FRANCE

Delivery is free for orders of €80 or more.

Letter followed
Shipping rates are between €2.80 and €4.70 depending on the weight of your package.

Colissimo at home (without signature)
Shipping rates are between €6.60 and €12.00 depending on the weight of your package.
Colissimo delivery to the post office, Pickup relay & Pickup Station lockers
Shipping rates are between €5.00 and €10.20 depending on the weight of your package.
Chronopost
Shipping rates are between €11.50 and €13.20 depending on the weight of your package.

Rates and shipping methods - BELGIUM

Delivery is free for orders of €80 or more.

Colissimo at home (without signature)
Shipping rates are between €6.60 and €12.00 depending on the weight of your package

Rates and shipping methods - SWITZERLAND

Delivery is free for orders of €80 or more.

International Standard
Shipping rates are between €16.20 and €23.00 depending on the weight of your package.

Rates and shipping methods - DOM-TOM

Colissimo at home (without signature)
Shipping rates are between €15.00 and €40.00 depending on the weight of your package.

Rates and shipping methods - EUROPE

International Standard
Shipping rates are between €16.20 and €23.00 depending on the weight of your package.

Rates and shipping methods - REST OF THE WORLD

International Standard
Shipping rates are between €24.00 and €39.60 depending on the weight of your package.

Track your order

Once your order has been shipped, you will receive a shipping confirmation email with the tracking number. Simply click on the link provided to track the progress of your package.

Products damaged during delivery

We apologize for this experience! Find our dedicated page on this topic with the steps to follow.

Returns

Changed your mind and want to return it? No problem!

In accordance with Article L. 121-21 of the French Consumer Code, you have 14 days from the date of delivery of the order to exercise your legal right of withdrawal.

Send us an email at hello@gapianne.com to send us:

your order number (you will find it in the order and shipping confirmation emails)
the products of the order to be returned
the reason for return (optional)

As required by law, returns must be made at your expense, in the original box. The box packaging must not be opened. Products and Boxes must be returned in good condition.

Please send your return package to the following address:

BX LOGISTICS

1 Place des Fontaines

70210 Saddles

We recommend choosing a shipping method with a tracking number . Without a tracking number, we will not be able to accept your claim, as the package may be lost.