Frequently Asked Questions
In mainland France, Colissimo orders are delivered in 4 to 5 working days . This may take a little longer during strikes or holiday periods (such as Christmas).
In Europe and abroad, it will depend on the country of destination. We send the parcels in 2 working days but the routing can be between 7 and 10 (and more) working days .
In any case, you will receive a shipping confirmation email with the tracking number and a link that will allow you to see the progress of the delivery live.
Once your order has been sent, you will receive a shipping confirmation email with the tracking number . Simply click on the link given to follow the progress of your package.
Contact us at email@example.com or via the chat at the bottom right of your screen and we'll look at it together quickly 😊
- If you notice any damage when you open your package, make an inventory of the damaged products and take pictures of them.
- Send it all to us by email at firstname.lastname@example.org 💌
- Please specify the order number (sent in the order confirmation and shipping emails) and write "Refund" in the subject of the email.
We will process your request as quickly as possible. We are sorry for this altered experience, we trust the carriers but sometimes mistakes happen. We will do everything to satisfy you as best as possible 💛
Contact us quickly at email@example.com or via the chat at the bottom right of your screen to let us know as soon as possible.
If we have not yet sent your order, we can make the modification on our side. If the package has already been sent, we will no longer be able to modify it.
Delivery costs are free for orders of 80€ and more.
Colissimo at home (without signature)
Shipping rates are between €4.95 and €9.55 depending on the weight of your package.
Colissimo delivery to the post office, Pickup relay & Pickup Station lockers
The shipping rates are between €4.25 and €8.85 depending on the weight of your package.
Click & Collect ANNECY - New Galleries
Delivery costs are offered
- DOM TOM - Colissimo at home (without signature)
Shipping rates are between €12.50 and €33.10 depending on the weight of your package.
- Europe - International Standard
The shipping rates are between €13.45 and €19.40 depending on the weight of your package.
- Rest of the World - International Standard
Shipping rates are between €20 and €33 depending on the weight of your package.
In accordance with article L. 121-21 of the French Consumer Code, you have a period of 14 days from the day of delivery of the order to exercise your legal right of withdrawal, regardless of the reason.
For more information, see our Delivery & Returns page
To view your orders, register or log in to your customer account. You will find your ordered products there.
Invoices are automatically sent in the order confirmation email under the link " Download your invoice ". This link is located above the customer information.
Once we have received your return package, if the products and boxes have not been opened and we find that everything is good , we will refund your order 😊
You will receive an email confirming your refund . It will be made on the payment method used when paying for the order . The money should appear in your account within 2 business days after the refund has been validated.
Did not find what you were looking for ?
You can write us a message or contact us via the chat (bottom right) 💬